Who we are
Pictsy, Inc. ("Pictsy," "we," "us," or "our") is the controller of personal information described in this policy. We are committed to handling personal information fairly, transparently, and securely.
Information we collect
We may collect the following limited information:
- Information you send us. If you contact us by email, we receive your name, email address, message, and any other information you choose to include.
- Technical information. Our hosting and security providers may record your IP address, browser and device information, request timestamps, and pages requested in server and security logs. We use this information to deliver and secure the website, monitor aggregate traffic, and improve its content and navigation. We do not use it to create individual visitor profiles for marketing.
- Approximate location.We use the country associated with your connection to direct product links to an appropriate regional Amazon website. We store only the country code in your browser's session storage.
The contact forms on this website open a prefilled message in your email application. Form contents are not submitted to or stored by our website before you send the email.
You do not need to register or create an account to browse the website.
How we use information
We use personal information to:
- respond to enquiries and provide requested services;
- operate, maintain, and secure the website;
- prevent misuse, fraud, or unlawful activity;
- comply with legal obligations; and
- establish, exercise, or defend legal claims.
Legal bases
Where the GDPR or UK GDPR applies, we process personal information when it is necessary for our legitimate interests in operating and securing the website and responding to enquiries, to take steps at your request before entering a contract or to perform a contract, to comply with a legal obligation, or with your consent where consent is required. You may withdraw consent at any time without affecting earlier lawful processing.
Cookies and local storage
We do not currently use advertising or analytics cookies. The website uses session storage, which is cleared when your browser session ends, to remember your regional storefront and temporary navigation state. These functions are necessary for the website experience and are not used to track you across websites.
Sharing and external services
We may share information with service providers that host, secure, or support our website and communications, only as needed to provide those services. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, and security. We do not sell personal information.
This website links to third-party services, including Amazon. When you follow an external link, that service may collect information under its own privacy policy. Pictsy is not responsible for third-party privacy practices.
Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting, and security requirements. We take reasonable steps to keep information accurate, complete, and current for the purposes for which it is used, and use reasonable technical and organisational safeguards to protect it from loss, misuse, unauthorised access, or alteration. However, no internet transmission or storage system can be guaranteed completely secure.
International transfers
Pictsy and its service providers may process information in countries outside your own. Where required, we use recognised legal safeguards for international transfers of personal information.
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or receive a copy of your personal information, and to object to certain processing. You may also have the right to withdraw consent and complain to your local data protection authority.
To exercise a privacy right, email contact@pictsy.co. We may need to verify your identity before completing a request. Please include enough information to help us locate relevant records, such as the email address you used to contact us and the approximate date or subject of the correspondence.
Children's privacy
This website is not intended to collect personal information directly from children. If you believe a child has sent us personal information, contact us so we can review and delete it where appropriate.
Changes to this policy
We may update this policy when our practices or legal obligations change. The revised policy will be posted here when changes take effect.
Contact us
For questions, concerns, or privacy requests, contact Pictsy, Inc. at contact@pictsy.co.